FedEx Economy Air typically arrives before 7:00pm on the second business day after shipment for west coast areas. It will arrive before 7:00pm on the third business day for all other destinations.

FedEx Express Air typically arrives before 4:30pm on the next business day after shipment for west coast areas. It will arrive before 4:30pm on the second business day for all other destinations.

FedEx Priority Air typically arrives before 12:00noon on the next business day after shipment for west coast areas. It will arrive before 12:00pm on the second business day for all other destinations.

Your fresh tropical flowers or lei flowers are picked fresh, washed and inspected. They are then carefully wrapped in ti leaves, florist wrap, newspaper, insulation (if needed) and sealed in a Tropical Flowers box. This is a long box specifically designed for shipping tropical flowers. The box has handling instructions on the outside to alert the courier as to the urgent and special care needed for the package.

Most items can be shipped as soon as the next business day after an order is placed. Many items can be shipped same day, if we receive your order early enough in the morning, and depending on our schedule.

You can order your gift or party supplies in advance. Please tell us the exact date of use. We will figure out the appropriate day to ship your package based upon the destination and the shipping method you have chosen.

Once your package has been shipped, you will receive a shipping confirmation email with the tracking details for your shipment and the link to track the package as it makes it's journey to your door.

Shipments go out on weekdays for delivery on weekdays only. FedEx will not deliver on weekends or Federal Holidays. FedEx can not deliver to a PO box address. 

Because our flowers and leis are so hardy and will last a long time after they arrive, we recommend that you have them shipped to arrive a day in advance of the day you will need to use them.

Ohana Floral will not be held responsible for shipping delays due to weather, labor disputes, strikes, local service disruption, National service disruption, acts of war or acts of terrorism or regulatory clearance delays. We strongly advise that you schedule your shipment to arrive the day before you will need to use it, to ensure it is in your possession for your special event.

In the event that we are provided with an incorrect or incomplete delivery address, there is a $15.00 charge that will be billed to you after delivery has occurred. Ohana Floral will not be held responsible for delivery delays due to incomplete addresses provided by our customers.

In the event that your package is undeliverable as addressed, or refused or sent back under our shipping account for any reason, a $15.00 re-routing fee will be imposed by FedEx and will be charged to your account once the package has been returned safely to us. In the event that the items are in saleable condition, your account will be credited for the items only. Shipping charges are not refundable. Fresh flowers, leis, and fresh gift baskets are not refundable.

Because our fresh flowers and leis are perishable, we will not be held responsible for the condition of any shipment that was left without a signature required for delivery.